Health Center Manager - Independence, Missouri

Planned Parenthood Great Plains (PPGP) seeks a full-time Health Center Manager for this 21st century health care provider and advocacy organization dedicated to upholding the standard for providing high quality sexual and reproductive health care, providing education that promotes informed proud and authentic sexuality, and changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.

The Health Center Manager works collaboratively with the Nurse Practitioner and Director of Health Center Operations to achieve high patient satisfaction and clinic productivity.  The Health Center Manager assures the success of the agency through effective management of personnel, budgets and information systems.  The Health Center Manager manages and supervises clinic operations, achieving high patient satisfaction and clinic productivity and assuring compliance with policies and procedures.  The Health Center Manager ensures accurate and timely billing of patients and collections; understands basic principles of managed care contracts; compiles financial data and other statistical reports required by guidelines or requested by management.  The Health Center Manager is responsible for daily reconciling, cash handling and bank deposits


Submit your cover letter, resume and current salary or salary requirements to:

Only those candidates including a cover letter with salary information will be considered for this position.

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace.  Minority/Female/Disabled/Protected Veteran/LGBTQIA.


Supervises all Family Planning functions and staff.

Monitors clinic flow and strive to maximize efficiencies and productivity. Integrates front office operations with the patient service areas.

Ensures accurate completion of clinic visit records and coordinate documentation.

Responsible for the initiation and implementation of new processes and services including service delivery enhancements

Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services.

Completes monthly chart audits and turned in to the Director of Quality and Risk Management by close of business Friday, the first week of the following month.

Audits must reflect action plans appropriate for findings. At least 90% compliance must be maintained.

Assures that the Director and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.

Achieves clinic goals and objectives including financial, customer service and productivity. Hires, coaches, evaluates and terminates family planning and administrative and staff.

Schedules staff to ensure adequate coverage in all clinic areas.

Performs multiple clinic functions in case of staffing shortages.

Assures that staff is adequately trained according to PPFA and PPGP guidelines.

Works proactively to minimize patient wait time. Ensures the highest level of Customer Service by regularly monitoring and measuring outcomes.

Responds to question from patients and insurance companies regarding patient visits and billing.

Responds to patient/client concerns and take remedial action when appropriate.

Verifies patient insurance benefits and assist with filing and processing.

Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.

Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.

Generates end of month reports. Assures appropriate maintenance of the clinic and facility.

Monitors inventory of clinic supplies and medications and order as needed.

Creates and maintains an atmosphere of teamwork and high staff morale.

Effectively models positive customer services and is responsive to client’s needs and concerns.

Works with the Vice President of Health Services to maximize revenue and Family Planning visits to ensure productivity standards are met.

Analyzes monthly financial reports and Family Planning statistical data along with the Vice President of Health Services.

Handles general information calls and other duties as assigned.

SUPERVISORY RESPONSIBILITIES : Family Planning Nurse Practitioner, Medical Assistant(s).


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training, familiarity with medical terminology, demonstrated ability in leading, motivating, and managing staff, experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities, or equivalent combination of education and experience.

Three to five years administrative experience in an Ambulatory Surgical Center or Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of three years supervisory experience is required. Only those candidates including a cover letter with salary information will be considered for this position.


Planned Parenthood Great Plains (PPGP) seeks a Health Center Manager for this 21st Century health care provider and advocacy organization dedicated to ensuring that every individual has the knowledge, opportunity, and freedom to make informed, private decisions about their reproductive and sexual health. For over 80 years, PPGP has been delivering high-quality, affordable, reproductive health care services. By providing health services, education, training, and advocacy, it seeks to help individuals make informed decisions about their reproductive health, family planning options, and sexuality. In order to make these ideals a reality, PPGP provides people with accurate information and access to highly trained practitioners for preventive care. PPGP sees a world in which every child is wanted and every woman is trusted to make her own decisions, every choice regarding sexuality is personal and respected, and everyone has access to affordable, quality health care.

The Health Center Manager joins PPGP at a pivotal point in its 81-year history. PPGP is poised to expand and revitalize its health center footprint in Oklahoma, Kansas and the Mid-Missouri region, and reinvigorate its education, outreach, and advocacy initiatives to educate a new generation of reproductive health and rights supporters and to promote greater access to affordable contraception, preventive treatment, safe abortion, and other critical reproductive health services.

As an affiliate of, and accredited by, the Planned Parenthood Federation of America (PPFA), PPGP operates six high-quality health centers throughout the Oklahoma, Kansas and Mid-Missouri area, with a centralized call center and online appointment scheduling. PPGP serves people from diverse backgrounds and with diverse needs. PPGP currently provides reproductive health services in the Kansas City metro area; Wichita, Kansas; Oklahoma City, OK; Edmund, OK; and Columbia, Missouri. The medical staff includes a board certified OB/GYN physician who provides abortion services, as well as nurse practitioners. PPGP’s nurse practitioners collaborate with physicians to provide reproductive health care, perform examinations, and diagnose and treat infections. PPGP receives Title X funding in Missouri and accepts Medicaid and private insurance in Oklahoma, Missouri and Kansas. During 2015, our health centers provided 40,000 visits for comprehensive reproductive health services to 20,000 patients.

PPGP provides comprehensive, age-appropriate sexuality education to more than 5,000 participants each year. Our education programs promote responsible behavior and honest communication with peers, parents and adults. Teens are given information about how to deal with social pressure and are given medically accurate information about contraception. Programs offer a variety of interactive sexuality education presentations to schools, churches and community groups on a broad range of topics.

PPGP is a leading advocate for the reproductive rights of women and men in Oklahoma, Kansas and Missouri, working tirelessly to block legislation that restricts access to sex education, contraceptives, and abortion. To conduct more in-depth advocacy efforts, PPGP created the Planned Parenthood Great Plains Votes (PPGPV), a sister corporation of PPGP organized under IRS Section 501(c)4. This classification allows PPGPV to engage in political activities and make additional lobbying expenditures that would not be allowed under PPGP’s 501(c)3 tax status. PPGPV maintains professional lobbying programs in Topeka and Jefferson City; monitors federal, state and local legislation and analyzes its effects on PPGP and our clients; informs supporters about proposed legislation and encourages contact with their legislators; and recruits, trains and supports volunteers to work in a variety of advocacy roles.

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA.