PROVIDER RELATIONS MANAGER - OVERLAND PARK, KS

Planned Parenthood Great Plains (PPGP) seeks a full-time Provider Relations Manager at our Overland Park, Kansas location for this 21st century health care provider and advocacy organization dedicated to upholding the standard for providing high quality sexual and reproductive health care, providing education that promotes informed proud and authentic sexuality, and changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.

The Provider Relations Manager will be responsible for promoting PPGP’s core health care services to regional medical providers, hospitals, community health and social service agencies, and partnering service organizations in an effort to increase community awareness, develop and strengthen referral relationships, and position the organization as a community-centered, patient-friendly, premier health care provider of choice in Arkansas, Kansas Missouri and Oklahoma.

TO APPLY

Submit your cover letter, resume and current salary or salary requirements to:ppgp.hr@ppgreatplains.org

Responsibilities of the Provider Relations Manager
Conduct regular outreach visits and communication with area providers, hospitals, community health and social service agencies, and partnering organizations to increase community awareness and patient referrals.

  • Conduct and participate in community outreach events to increase community awareness and patient referrals.
  • Establish an ongoing visit and contact schedule with existing and new referral sources to ensure provider and patient needs are being met, gather market intelligence and significantly increase PPGP’s provider referral lists and patient volume.
  • Develop strong relationships with key referral personnel in medical offices and community organizations to identify new opportunities for partnering and growth within PPGP’s health services.
  • Identify and maintain new and creative ways to source potential patients including directories, contact lists, database leads, internet resources, and personal networking.
  • Develop and maintain inventory of marketing materials and educational resources to support the informational needs of providers, and offer educational and service materials to providers, medical office managers, and other ancillary staff as appropriate to ensure a thorough understanding of PPGP services.
  • Identify health services presentation opportunities as a means to promote PPGP’s mission, services, and programs via regional conferences, workshops and organizational meetings.
  • Develop and execute provider relations and retention strategies and plans based on organizational performance requirements and deliver referral growth results in accordance with predetermined targets.
  • Prepare and present opportunities, market trends, and challenges to appropriate leadership/staff in a timely manner and on a regular basis, gaining support and commitment as needed.
  • Coordinate meetings between key staff and area providers to improve communication and relationships in order to increase patient referrals or resolve customer service issues.
  • Maintain and update referral databases, track outreach and patient referral activities, and generate monthly, quarterly and annual reports.
  • Assist in training of health center support staff and volunteers for community relations and patient referral program.
  • Collaborate with the Health Services department on community relations and patient referral activities; interface with internal and external PPGP staff to maintain an in-depth knowledge of Planned Parenthood’s mission, services, and programs.
  • Work closely with Health Center Managers to identify regionally specific referral relationship and new health services opportunities, and assess referral trends and patterns by location.
  • Generate new supporters and donors to PPGP through provider relationships, community outreach, and special event efforts.
  • Weekend hours and other flexible scheduling may be required.

Experience and Qualifications
Although it is unlikely that any one individual will bring all of the qualifications and experiences listed below, the successful candidate will have many of the following attributes:

  • Commitment to PPGP’s mission, purpose, and values.
  • A Bachelor’s Degree from a four-year college or university in Public Relations, Marketing, Healthcare or related field. Three to five years related experience and/or training in health care marketing, health care administration or related area; or equivalent combination of education and experience.
  • Progressive health care marketing experience in a multi-site health care organization strongly preferred.
  • Demonstrated knowledge of reproductive health services and medical standards.
  • Ability to research, understand, and explain health care services’ volume, utilization, market data, and provider referral patterns.
  • Excellent writing and verbal communication skills.
  • Must be computer trained with knowledge of and experience with Microsoft Office/Word, the Internet, and relational databases.
  • Must be committed to inter- and intra-agency team work.
  • Must be energetic, creative, motivated, a self-starter, and able to function productively and effectively with a degree of autonomy.
  • Excellent writing and verbal communication skills.
  • Ability to manipulate figures and data with speed and accuracy.
  • A multi-disciplinary thinker with excellent analytical skills and the ability to understand new concepts and complex subjects, to translate PPGP’s mission and work to diverse constituencies, to solve problems and to exercise good judgment in a fast-paced environment.
  • A highly sophisticated approach as well as the intellectual depth and maturity to work with cross-functional teams to create and execute successful health care marketing campaigns.
  • Must be able to travel within PPGP’s region, representing PPGP.
  • Preferred experience working with a variety of age-groups, including teens.
  • Evening and weekend work is required.
  • Commitment to exceptional work quality and standards.
  • Principled, ethical, and professional.
  • A high level of enthusiasm, energy, initiative, and drive.
  • A sense of humor, perspective, and grace.

TO APPLY

Submit your cover letter, resume and current salary or salary requirements to:

ppgp.hr@ppgreatplains.org

THE WORK OF PPGP

For more than 80 years, PPGP has been delivering high-quality, affordable, reproductive health care services. By providing health services, education, training, and advocacy, it seeks to help individuals make informed decisions about their reproductive health, family planning options, and sexuality. In order to make these ideals a reality, PPGP provides people with accurate information and access to highly trained practitioners for preventive care. PPGP sees a world in which every child is wanted and every woman is trusted to make her own decisions, every choice regarding sexuality is personal and respected, and everyone has access to affordable, quality health care.

The PrOvider Relations Manager joins PPGP at a pivotal point in its 81-year history. PPGP is working to expand and revitalize its health center footprint in Arkansas, Kansas, Missouri, and Oklahoma regions, and reinvigorate its education, outreach, and advocacy initiatives to educate a new generation of reproductive health and rights supporters and to promote greater access to affordable contraception, preventive treatment, safe abortion, and other critical reproductive health services.

As an affiliate of, and accredited by, the Planned Parenthood Federation of America (PPFA), PPGP operates 12 high-quality health centers throughout Arkansas, Kansas, Missouri, and Oklahoma, with a centralized call center and online appointment scheduling. PPGP serves people from diverse backgrounds and with diverse needs. PPGP currently provides reproductive health services in Little Rock and Fayetteville, AR; Wichita, KS; Columbia, MO; the Kansas City metro area; and Oklahoma City and Tulsa, OK. The medical staff includes board certified OB/GYN and family medicine physicians, as well as nurse practitioners. PPGP’s nurse practitioners collaborate with physicians to provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP receives Title X funding in Missouri and accepts Medicaid and private insurance in Arkansas, Kansas, Missouri and Oklahoma. In 2016, our health centers provided comprehensive reproductive health services to approximately 50,000 patients.

PPGP provides comprehensive, age-appropriate sexuality education to more than 10,000 participants each year across our four states. Our education programs promote responsible behavior and honest communication with peers, parents and adults. Teens are given information about how to deal with social pressure and are given medically accurate information about contraception. Programs offer a variety of interactive sexuality education presentations to schools, churches, and community groups on a broad range of topics.

PPGP is a leading advocate for the sexual and reproductive rights of women and men in Arkansas, Kansas, Missouri, and Oklahoma, working tirelessly to block legislation that restricts access to sex education, contraception, and abortion. To conduct more in-depth advocacy efforts, PPGP created the Planned Parenthood Great Plains Votes (PPGPV), a sister corporation of PPGP organized under IRS Section 501(c)4. This classification allows PPGPV to engage in political activities and make additional lobbying expenditures that would not be allowed under PPGP’s 501(c)3 tax status. PPGPV maintains professional lobbying programs in Little Rock, Topeka, Jefferson City, and Oklahoma City; monitors federal, state and local legislation and analyzes its effects on PPGP and our patients; informs supporters about proposed legislation and encourages contact with their legislators; and recruits, trains and supports volunteers to work in a variety of advocacy roles.

 

TO APPLY

Submit your cover letter, resume and current salary or salary requirements to:

ppgp.hr@ppgreatplains.org

Only those candidates including a cover letter with salary information will be considered for this position.